Rail Ticket Offices Debate

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Department: Department for Transport

Rail Ticket Offices

Philip Davies Excerpts
Thursday 6th July 2023

(10 months, 1 week ago)

Commons Chamber
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Huw Merriman Portrait Huw Merriman
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I have stood at the Dispatch Box and assured the hon. Lady that the maintenance improvements for Luton station will start in August and will be delivered by the beginning of next year. I can give her that assurance. This programme is completely separate and does not have any knock-on effects regarding the Access for All programme, through which 400 stations will have been given step-free access by next year.

As part of the process for the programme, passengers will have a three-week period during which they can provide their views on individual stations, so they can give their views on Luton station. There will then be a 35-day period during which passenger groups will assess what they have seen, and they can work with train operators on issues with which they are uncomfortable, perhaps for reasons of meeting accessibility needs. Finally, the Secretary of State will determine matters, if the two parties cannot agree. So there is a process in place to ensure that every station meets its requirements, which they must do from an accessibility perspective. None of that changes through this mechanism.

Philip Davies Portrait Philip Davies (Shipley) (Con)
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Ten per cent of ticket sales is still an awful lot of ticket sales. In this process, I hope that people who choose or need to buy their tickets from a ticket office will not suffer from the tyranny of the majority who choose not to, and that their interests will be properly protected throughout. Will the Minister assure me that those people who want to pay for their tickets using cash will still be able to do so? To me, banning people from using cash to buy tickets would be completely unacceptable.

Huw Merriman Portrait Huw Merriman
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I think I see the Beatles analogy, because there is a ticket to ride process—[Interruption.] Okay, that was it. That process is available to anybody who wishes to pay cash. For example, if my hon. Friend looks at the Northern Trains website, he will see that there is a whole feature explaining how cash can still be used. The machines should take cash. In the event that they do not, there is a process for passengers to purchase a ticket on the train without fear of a penalty. So yes, cash can still be used in the machines.