Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL] (First sitting)

Preet Kaur Gill Excerpts

Tuesday 20th October 2026 Public Bill Committees

[Keir Mather]

I thank my hon. Friend for his contribution not only here but across a range of accessibility issues in transport, particularly relating to aviation. He is right that a consultation will be undertaken as part of clause 2 within 12 months of Royal Assent. The purpose of that is to ensure that where consumer rights legislation is improved, it is done so with the unashamed ambition of making sure that people who travel with disabilities have equal access to the benefits of aviation and have a dignified and welcoming experience wherever they travel in the United Kingdom. That is exactly what this clause is designed to facilitate.

Clause 2 will place a statutory obligation on the Secretary of State to consult on those accessibility issues, which will help to identify what changes to passenger rights legislation may be needed. The consultation must start within a year of Royal Assent, and any resulting reforms can be implemented through the regulation-making power in clause 1. The Government must consult on a non-exhaustive list of issues, including compensation for breaches of assistance requirements, protections for passengers with allergies, complaints handling and the provision of wheelchairs suitable for use on aircraft.

[Preet Kaur Gill (Birmingham Edgbaston) (Lab/Co-op)]

I strongly welcome the provision on wheelchairs. From personal experience, a damaged wheelchair can leave someone unable to work or get around their home, and that obviously affects personal care. Alongside compensation, can the Minister say how the Government will encourage prompt repairs and perhaps temporary replacements?

[Keir Mather]

I thank my hon. Friend for asking about how we can create a system by which those who may have responsibility for damaging mobility aids have the requisite responsibility for compensation and the process. It has been raised with me that, if a person’s mobility aid is damaged in transit when they fly, not only is the compensation not requisite—we will turn to that later in the Bill—but the process of claiming compensation and getting a new mobility aid is often torturous. It places too much pressure on the individual, and it is not done with requisite reflection on the fact that they have as much right to travel as anybody else and deserve not to have their means of accessibility damaged or broken by a private provider. Clause 1 will allow us to set out in more detail how we will deal with the kind of matters that my hon. Friend describes, but she raises an ancillary question about how the overall process should work. That was very well made. I will take that away, reflect on it and report back to her.