Child Maintenance Service

Rachel Gilmour Excerpts

Tuesday 17th March 2026 Westminster Hall

[Kirith Entwistle]

Absolutely.

Even more troubling is that 45% of the parents in that research said that the CMS’s involvement had actually led to an increase in abusive behaviour. Those figures should stop us in our tracks.

For survivors, the very experience of using the CMS can be deeply distressing. From the cold tone of emails and letters to the aggressive and harsh text messages, right through to the opaque way payments are calculated, the process can be deeply triggering for those who have experienced abuse. At the very beginning, survivors are asked whether they have experienced abuse and what form that abuse took. For a moment, there is hope that the system might understand the gravity of that disclosure, but what follows is often little more than signposting to a list of organisations before the process simply continues as though the question had never been asked.

Ultimately, the disclosure changes nothing. There is no meaningful change in how the case is handled, no structural safeguards and no recognition that the dynamics of abuse may shape the entire case. Crucially, it does nothing to change the tone of communications with the CMS. For someone who has taken enormous personal risk to leave an abusive partner, that can feel like jumping out of a plane only to find that there is no parachute, no safe landing and no one to catch them when they fall.

[Rachel Gilmour (Tiverton and Minehead) (LD)]

My team has been absolutely inundated with child maintenance service casework. I agree with the hon. Member’s point about the faceless nature of the service and how unhelpful—in fact, damaging—that is to people who have been subject to domestic abuse.

Some constituents’ cases show a clear and worrying pattern of one parent’s evidence being approved when there is clear evidence on the other side that it is a lie, to use rather frank terms. There are some accounts from constituents who have been driven to suicidal ideation because of the shambles of the system, so I am grateful to the hon. Lady for raising this matter today.

[Kirith Entwistle]

The hon. Member is absolutely right. I will come on to that issue shortly.

Surely we must ask whether this is really the standard we are willing to accept. Another fundamental weakness lies in how the CMS deals with shared care, in that it absolutely fails to do so. In theory, maintenance calculations are meant to reflect the number of nights a child spends with each parent; in reality, the system largely relies on what parents report themselves. Rather than establishing the reality of shared care, the number of nights is effectively averaged out based on those reports, with no evidence required. When parents try to push back and provide evidence, that is often disregarded unless a court order is in place.