Richard Foord
Main Page: Richard Foord (Liberal Democrat - Tiverton and Honiton)Department Debates - View all Richard Foord's debates with the Department for Transport
Railway Ticket Offices
Richard Foord Excerpts(7 months, 3 weeks ago)
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Richard Foord (Tiverton and Honiton) (LD)
It is a pleasure to serve under your chairship, Mr Davies. In rural communities like the one where I live in Devon, ticket offices play a role that extends way beyond selling tickets. By being able to speak to a real person and talk through journey options, it means that people can avoid online vendors ripping them off. I would like to hand my platform over to a couple of constituents who have written to me about how the changes will affect the four stations in my constituency: Axminster, Honiton, Feniton and Tiverton Parkway.
I received an email from Marian. She lives with a visual impairment and is deeply concerned about how these changes will impact her and other people who are blind or partially sighted. She wrote to me:
“Without ticket offices, we will have to purchase tickets online or through vending machines at stations. These are often inaccessible, so improving this basic accessibility should be the first priority, not ticket office closures.
Ticket Office staff are usually my first point of contact at my local…station where staff are exceptionally knowledgeable and helpful, taking time and trouble to be as informative as possible.”
Chris Loder
Does the hon. Gentleman agree that one of the bizarre things about the proposal affecting Axminster is that its station will actually get more staffing hours rather than a reduction?
Richard Foord
People who live in Axminster recognise that the station will be poorly served, and they as constituents will be poorly served by the changes. They will mean that blind and visually impaired people such as Marian will not know where to go in the station concourse.
Another constituent, Josie, describes herself as an “active pensioner”. She wrote:
“The staff provide an invaluable service, giving accurate up-to-the-minute information especially during disruption of trains due to adverse weather, cows on the line, bridge damage, engineering work and strikes. They provide reliable advice in advance for other services and for fares. They print out timetables and have at hand leaflets for obtaining railcards.”
Those are just two testimonies, but they show the real, human impact of this appalling proposal to close ticket offices in rural places such as my corner of Devon.