Railway Ticket Offices
Debate between Robbie Moore and Chris Loder(7 months, 3 weeks ago)
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Chris Loder
Anyone would think that my hon. Friend has had prior sight of my speech. Yes, I agree with him, and am about to articulate why.
In West Dorset, South Western Railway has refused to tell me what the percentage of tickets sold at ticket offices on both the Weymouth and Exeter lines actually is—I wonder why. Operators that have wanted to do the right thing have been open and shared that information because it is in the public interest. Regardless of the background, we have some realities to face. The real question that my constituents are asking is: does a national figure of 12% of all tickets being purchased from ticket offices warrant them all being closed down?
Robbie Moore (Keighley) (Con)
On that point, I am staunchly against the proposals for not only a reduction in staffing hours but the closure of ticket offices in Keighley and Ilkley. Given that the proportion of tickets sold at Keighley and Ilkley is higher than the national average—it is one in six, as opposed to the lower national trend—does my hon. Friend agree with me that the proposal to close Keighley and Ilkley ticket offices is absolutely wrong?
Chris Loder
I agree that my hon. Friend shares many of the same difficulties and challenges that I face in West Dorset. I will be pleased to articulate further why I agree with him.
The fact that nationally 12% of tickets are purchased from ticket offices does not necessarily warrant them all being closed down, particularly as the percentage for many rural stations and among higher-age communities is much higher than the national average, and no more so than in the south-west. The demographics of constituents in my West Dorset constituency are such that 30% of the population is over 65, which suggests that more people than average use ticket offices. That totally busts the myth that only 12% of tickets are sold at all stations. For example, at Barnstaple station in the constituency of my hon. Friend the Member for North Devon (Selaine Saxby), 45% of all tickets are sold at the ticket office.
In Dorchester, even if the company gave me the stats they would not offer an accurate picture because such is the level of management incompetence that the ticket office door was closed for in excess of three months last year, awaiting repair. That will undoubtedly have skewed the statistics and is, quite frankly, questionable in itself. The only reason why that situation got sorted was because I complained about it.