Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what Key Performance Indicators and service standards are contained within the contract titled AIRE - Advice Issue Reporting and Eligibility, including any KPIs relating to call handling times, resolution rates, and complaint outcomes.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the cost of the 24-hour service provision under the contract titled AIRE - Advice Issue Reporting and Eligibility is; and what assessment was made of the value for money of providing a 24-hour service.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what procurement route was used for the contract titled AIRE - Advice Issue Reporting and Eligibility; and whether it was awarded via open tender.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the (a) contractual value, (b) annual spend to date and (c) forecast annual spend are for her Department's contract with Migrant Help between 2019 and 2029.
Answered by Alex Norris - Minister of State (Home Office)
Information on the overall contract value is available publicly: AIRE - Advice Issue Reporting and Eligibility - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and cannot be disclosed.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the breakdown of costs by financial year is for the contract with Migrant Help entitled AIRE - Advice Issue Reporting and Eligibility since 1 March 2019.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the value, annual spend to date and forecast annual spend are for the contract entitled Provision of Security Services at Home Office Contingency Accommodation held with Mitie Limited with contract start date 16 September 2022; and what sites are covered by that contract.
Answered by Alex Norris - Minister of State (Home Office)
Security services under this contract are provided at the Scampton and Wethersfield sites.
Information on the overall contract value is available publicly: Provision of Security Services at Home Office Contingency Accommodation - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and cannot be disclosed.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what proportion of spending under the contract entitled AIRE - Advice Issue Reporting and Eligibility has been paid to subcontractors; which subcontractors have received payments; and what services those payments were for.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the value, annual spend to date and forecast annual spend are for the contract entitled (a) Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service held with the British Refugee Council with start date 9 February 2022, (b) Language Services - Translation and Interpretation held with thebigword Group Limited with start date 29 February 2024 and (c) Contract for the provision of Home Office and Asylum Interviews held with VF Services (UK) Limited with start date 6 August 2024; and what the principal deliverables and KPIs are under each contract.
Answered by Alex Norris - Minister of State (Home Office)
Information on the overall contract values and associated contractual details is publicly available via Contracts Finder at the following links:
Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts Finder
Language Services - Translation & Interpretation - Contracts Finder
Contract for the provision of Home Office and Asylum Interviews - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and therefore cannot be disclosed.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what performance metrics and contractual KPIs are used across Asylum Accommodation & Support Services Contract regions; and what the latest performance results are for each supplier by region.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Accommodation and Support Services Contracts (AASC) include a comprehensive suite of contractual Key Performance Indicators (KPIs) and service level requirements which apply across all regions. These metrics cover core areas such as property standards, timely provision of accommodation and subsistence, safeguarding obligations, management of service requests, and delivery of operational reporting.
The full set of contractual KPIs for each AASC region has been published online and can be accessed via Contracts Finder at the following links:
AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder
Performance results for the AASC contracts are commercially sensitive. Releasing detailed, supplier‑level performance data could undermine the Department’s ability to manage and assure the delivery of these live contracts effectively. For this reason, the Home Office does not publish individual supplier performance results.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many complaints have been received relating to accommodation standards under the Asylum Accommodation and Support Services Contract series since 1 March 2019; and what proportion were upheld by supplier and year.
Answered by Alex Norris - Minister of State (Home Office)
Complaints relating specifically to accommodation standards are recorded and reviewed as part of the department’s wider contract management regime. However, detailed information on the number of such complaints received since 1 March 2019, and the proportion upheld by supplier and by year, forms part of contractual performance data that is considered commercially sensitive. As such, this data is not published.