Oral Answers to Questions

Sadik Al-Hassan Excerpts

Wednesday 14th May 2025 Commons Chamber

[Kirsteen Sullivan (Bathgate and Linlithgow) (Lab/Co-op)]

3. What steps his Department is taking to improve digital inclusion in Bathgate and Linlithgow constituency.

[Sadik Al-Hassan (North Somerset) (Lab)]

8. What steps his Department is taking to improve digital inclusion in North Somerset constituency.

[The Minister for Data Protection and Telecoms (Chris Bryant)]

It is important that we have the right data on which places are missing out. That is why, as I have said before, I am desperate to ensure that, if people check Ofcom’s online announcements on coverage in their area, it matches their lived experience. I can announce that Ofcom will be radically changing its online coverage network system. I have placed a letter in the Library today between myself and Ofcom which lays out when we will do that in June.

[Chris Bryant]

My hon. Friend is absolutely right: in a digital world, we cannot have some people engaged and who have the connectivity they need while others do not, because that simply will not drive forward economic growth in this country. She makes a very fair point, and yes I can give that guarantee.

[Sadik Al-Hassan]

I thank the Minister for his response. During my recent visit to the Nailsea & Backwell disabled access café, I had the privilege of meeting remarkable residents such as Alison. A recurring theme emerged about accessing Government services, which often assumes internet access and capability. What additional measures is the Department implementing to ensure that everyone in North Somerset, particularly those with disabilities or limited digital skills, can access vital Government forms and assistance in formats that truly work for them?

[Chris Bryant]

There are so many parts of delivering our public services where we can improve productivity if we manage to do so on a digital basis. I am conscious that, for example, a Doncaster hospital still employs 42 people just to carry around physical medical records. That is clearly nonsense and we need to change it. My hon Friend is absolutely right: if we go to a digital future we must be able to take everyone with us. That must mean that non-digital options should be available to those who are not able to take up digital options.