Oral Answers to Questions

Sara Britcliffe Excerpts

Monday 9th March 2020 Commons Chamber

[Giles Watling (Clacton) (Con)]

2. What steps she is taking to provide support for people who require additional help transitioning to universal credit.

[Sara Britcliffe (Hyndburn) (Con)]

6. What steps she is taking to provide support for people who require additional help transitioning to universal credit.

[Karl MᶜCartney (Lincoln) (Con)]

18. What steps she is taking to provide support for people who require additional help transitioning to universal credit.

--- Later in debate ---

[Sara Britcliffe]

As universal credit is rolled out, I welcome the use of new technology to help applicants, particularly in Hyndburn. What support is available to make sure applicants make the best use of the new systems?

[Will Quince]

Universal credit has been designed to be as quick and easy as possible for the user, ensuring claimants receive money at the earliest available opportunity. It is designed to be a digital-first service, ensuring we make the best use of technology to design a modern and effective working-age welfare system. It is important to note that our UC claimant survey found that 98% of claimants have internet access and have claimed online.