Water Supplies: East Grinstead

Sarah Dyke Excerpts

Monday 12th January 2026 Commons Chamber

[Madam Deputy Speaker (Caroline Nokes)]

I call the Liberal Democrat spokesperson.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

About 16,500 residents have been impacted as a result of the latest water outage. GPs and schools have shut; vulnerable people, including those in care homes, are unable to access water; and people have been forced to queue for hours at water distribution sites. Unfortunately for customers of South East Water, this has become a trend: over the last five years, the company has ranked within the bottom three for water supply interruptions.

Experts have stated that the potential for water shortages in the area has long been known, but terrible strategic planning, a failure to cut leakage and decisions to divert money towards dividends have distracted from infrastructure improvements that should have been prioritised. Does the Minister agree with the Liberal Democrats that the continued tenure of South East Water’s chief executive officer is untenable, given the scale, duration and repetition of these serious failures? Will the Government commit to a full, independent investigation into South East Water’s operational resilience, governance and crisis management?

On behalf of myself and my Liberal Democrat colleagues, I offer my condolences to the Minister on the terrible and sad loss of her father.

[Emma Hardy]

I thank the hon. Lady for her kind words.

I completely share the frustration; it would be nice not to be talking about South East Water in the House. I feel I have come to know the hon. Member for Tunbridge Wells (Mike Martin) very well for the sad reason that we seem to be meeting all too frequently about problems in that area. As I have said, the Drinking Water Inspectorate will be investigating the situation in Tunbridge Wells. One thing it will look at is bottled water and its supply to vulnerable people—has that been communicated well; has there been a sufficiency; is it in the right place?—because during a crisis it looks at whether people are getting the water they need, so that investigation will take place.

As I have mentioned, I have already met Ofwat to share some of my concerns about performance issues at the company. I will be asking it to look at whether it thinks this company has met its obligations in serving its customers, and I will be reflecting deeply and seriously on what it tells me.