Postal Services: Rural Areas

Sarah Dyke Excerpts

Wednesday 4th February 2026 Westminster Hall

[Helen Morgan (North Shropshire) (LD)]

It is a pleasure to serve with you in the Chair, Mr Stringer. I congratulate the hon. Member for South Shropshire (Stuart Anderson) on his excellent speech. He described many circumstances similar to those in my constituency, so I will try to keep my comments brief.

Rural services—whether that is transport links, mobile phone coverage or access to banking—are not good enough across the piece, and postal services are now going in the same direction. Last year’s Post Office Green Paper consultation caused particular concern for rural areas. There was a suggestion that the statutory minimum network size of 11,500 branches, which protects communities, could be removed. That would compound an already acute access problem. Villagers in Trefonen in my constituency were devastated when their post office shut, while across North Shropshire outreach services have been withdrawn in Cockshutt, Clive, Weston Rhyn, Knockin, West Felton and Ruyton-XI-Towns.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

In November last year, Henstridge post office closed, leaving a rural village without a vital service. Luckily, local resident Barry is working with the Post Office to reopen the facility as soon as possible. Does my hon. Friend agree that, following last year’s Green Paper, the Government must now commit to rural-proofing the Post Office?

[Helen Morgan]

I could not agree more. If someone living in Cockshutt takes the bus to the post office in Ellesmere, they would have to wait three hours to get the next bus home. We can imagine how difficult it is for people in nearby villages who have no bus service at all. Jean, who lives in Weston Rhyn, said:

“I now live in a village where there is nowhere to buy stamps and no access to an ATM. I am 88 and can no longer drive. I am completely isolated.”

These cuts have a grave impact on people’s lives and wellbeing. How can we justify leaving vulnerable people isolated in that way in 2026? Post offices and outreach services act as more than a postal service. Communities rely on them for access to cash and banking, Government services and parcel collection. That is crucial, given that 73% of North Shropshire bank branches have closed since 2015, with Oswestry the only remaining market town in the constituency with a functioning bank branch.

Many constituents, particularly older people and small businesses, depend on post offices to access cash and banking. It is no good pointing to online banking as a solution for those living in Welshampton where there is no mobile signal and no full fibre. We need to save our local post offices to prevent financial exclusion and to support the small businesses that will deliver the growth our economy needs.

Not only is access to the vital services provided by the Post Office limited, but the delivery of post, as we have heard, has become extremely unreliable. First and second-class post are meaningless categories in my area. My post comes in two bulk deliveries each week. Constituents have reported going three weeks with no delivery. Meanwhile, post box collection times have been changed without notice. It is very frustrating at the best of times. As we have heard, for those relying on Royal Mail for their NHS correspondence or time-sensitive post, such as legal documents or parking fines, it can be extremely costly to their health, time and finances.

Several constituents have told me that they missed NHS appointments because letters took a week to reach them. Last month, a constituent who is diabetic missed correspondence about an appointment for 22 January and now needs to wait until March. I have received reports of people being charged with contempt of court for not returning papers in time, even though the papers did not arrive until after the due date.

In my latest meeting with Royal Mail, representatives explained the challenges they are facing with recruitment and retention. Addressing those issues requires investment in rural services across the board.

Given the reliance of so many people on the post for vital services, I am sure everyone here appreciates the need to protect and support our rural services. I would be grateful if the Minister would outline what the Government are doing to hold the Post Office to account for meeting its universal service obligation, and what steps the Government are taking to protect not only postal services but banking and public transport in rural areas, as people are desperately badly isolated.