Abuse of Customer-facing Workers

Debate between Sarah Olney and Josh Babarinde

Wednesday 17th June 2026 Westminster Hall

[Sarah Olney (Richmond Park) (LD)]

It is a pleasure to serve under your chairmanship, Mrs Hobhouse. I congratulate the hon. Member for Caerphilly (Chris Evans) on securing this debate and on his excellent opening remarks.

Abuse against people in customer-facing roles is always unacceptable. No one should ever have to face abuse in their place of work. The Liberal Democrats were supportive of the measures included in the recent Crime and Policing Act 2026, which introduced the specific recording of offences of assault against retail workers. After years of increasing violence and abuse experienced by those working in retail and other frontline work, the introduction of this offence should act as a strong deterrent against abuse and allow data on such abuse to be more reliably recorded.

Although there has been an improvement on the legal deterrence front and in the collection of data, we need greater enforcement to ensure that offenders are reprimanded for committing acts of abuse. After a decade of cuts to police numbers and resources, people want a return to having a visible police presence in their communities, focusing on preventing and solving crime. Restoring a permanent police presence on our local high streets is the most effective way to deter rogue operators and give people confidence to report illicit behaviour.

This Labour Government promised the public 13,000 more police officers. Instead, officer numbers have fallen. By March this year, there were 4,000 fewer frontline officers than the year before. Over the past 18 months, we have seen not only a reduction of force numbers, but a decline in policing resources. In my Richmond Park constituency, there is now no 24/7 police front counter in the whole of Richmond borough, and the Royal Parks police force has been disbanded, increasing pressure on neighbourhood teams. Just this week, police in Richmond Park had to make an operational decision about whether to provide a presence by Teddington Lock to deter children from jumping off the lock, which puts them at risk of drowning, or to police bonfires, drug use and antisocial behaviour on Richmond Green. I do not envy the officers who have to make those operational decisions, but the lack of funding has put our local force in that position.

What has been most noticeable in our community is the rise of retail crime. The Liberal Democrats have called on the Government to do more to address this.

[Josh Babarinde (Eastbourne) (LD)]

Domestic abuse survivors who work in retail roles are at particular risk in that their perpetrators often know exactly where they are, which till they might be working at and what their shift patterns are. The perpetrators can continue to perpetrate abuse even while their victim or survivor is at work. Does my hon. Friend believe that the Government need to go even further to provide protections to specifically protect domestic abuse survivors in retail roles?

[Sarah Olney]

I thank my hon. Friend for that excellent intervention and for all his work. He speaks so powerfully for the victims of domestic abuse, and I thank him for taking this opportunity to raise the issue. I hope that the Minister has heard what he said, because it is an extremely serious point. We should have the victims of domestic abuse at the front of our minds when we think about this issue and the particular risk that it creates for them.

Shoplifting not only causes shops to lose out on sales, with the costs then passed on to paying customers, but means that staff members, often young people, are met with the possible threat of violence. Shoplifting has risen by a staggering 48% in England and Wales over the past five years. Every time I meet the owner of a local store, I am told that shoplifting has effectively become decriminalised. Thieves do not feel the threat of reprisal, and staff do not feel protected by law enforcement. It is incredibly frustrating that the Government have not connected the dots between increased fear and crime and the stripping back of our police forces’ ability to do their jobs.

That is why the Liberal Democrats have been calling for more money for CCTV through loans of up to £6,500 to small independent convenience stores so that they can install modern CCTV to deter shoplifting and make our high streets safer. The installation of CCTV would act as a deterrent against shoplifting and abuse against staff, save money for police forces by preventing such crimes in the first place, and allow them to conclude investigations more quickly because of a stronger evidence base.

Shop owners and staff members are often told by the police that it is not a cost-effective use of resources to follow up on relatively minor thefts, but to every local business and paying customer it is. I urge the Government to recognise the detrimental impact that shoplifting is having on our society and to take this issue seriously.

Violence against Women and Girls

Debate between Sarah Olney and Josh Babarinde

Thursday 9th January 2025 Commons Chamber

[Josh Babarinde (Eastbourne) (LD)]

Far from letting anybody down, the hon. Member for Lagan Valley (Sorcha Eastwood) has lifted survivors up with her contribution today. One of them, who has been watching from home, is my mum, who suffered abuse at the hands of a former partner. I witnessed that abuse growing up, and that is apart from some of the things that happened to me. The statistic, and the reality, that two women a week are killed by their partner or former partner particularly terrifies me, and always has. That must change, so I sincerely thank the Government for their commitment to halving violence against women and girls over the coming decade. I also thank the Safeguarding Minister for the work that she has done on this issue throughout her career. The vast majority of us in this House know that no tech billionaire, no pound-shop Enoch Powell, and no keyboard warrior can take away that record from her. The silence from Reform party Members is utterly deafening today. They might tweet about this issue while we are debating, but they are not participating, and shame on them for that.

Domestic abuse is a foul manifestation of violence against women and girls, as the Government recognised when they set out their intention of excluding domestic abusers from the standard determinate sentences 40% early release scheme, but as they have said, people can be excluded from early release only on the basis of the offence that they committed, not other antecedents. A challenge is that it is not possible to comprehensively exclude domestic abusers because there is no dedicated offence of domestic abuse in law. Instead, many abusers are convicted of offences such as actual bodily harm and grievous bodily harm, which are governed by a piece of legislation from 1861 that was not written with domestic abuse in mind. Domestic abusers convicted of such offences are being let out early, or qualifying for early release. We have seen some such cases, and that loophole needs to be closed.

I convened survivors, academics and support organisations to come up with a solution, which exists in the form of a Bill that I introduced: the Domestic Abuse (Aggravated Offences) Bill, which would create a specific offence of domestic abuse in law for the first time. It would work in a similar way to racially and religiously aggravated offences by creating domestic abuse aggravated GBH, ABH or whatever it might be. Beyond giving the means for the Government to exclude domestic abusers from an early release scheme, it would tighten up some of the data, which is very difficult for academics and others to analyse when they are looking into the effectiveness of interventions.

[Sarah Olney (Richmond Park) (LD)]

Does my hon. Friend agree that collecting data is so important in really getting to grips with the issue?

[Josh Babarinde]

I could not agree more, and I thank my hon. Friend for her contribution. If we do not have the data that we want on domestic abuse offences, how can we measure whether we are halving violence against women and girls over this decade, and whether our interventions designed to reduce reoffending among domestic abusers are working?

The introduction of a domestic abuse aggravated offence could help employers with risk management; they could see it when it came up on a Disclosure and Barring Service certificate and press ahead accordingly. I am proud that Women’s Aid and Refuge are backing my Bill. They want to see it made a reality. I thank them and many of those in the media for their support. I also thank Members of this House for supporting my early-day motion 523, and for giving me their support in private discussions, especially folks on the other side of the House. I also thank Ministers for my constructive meetings with them, and the commitment that many have given that we will continue to discuss the Bill, with a view, I hope, to making it a reality. Lastly, and most importantly, I thank victims and survivors of domestic abuse, especially those I have had the honour of working with on the Bill, for their courage, resilience, hope and determination to ensure that others do not suffer as they have.