Oral Answers to Questions

Sharon Hodgson Excerpts

Monday 6th July 2020 Commons Chamber

[Johnny Mercer]

I would be delighted to look at that. We have secured specific funding during this challenging time—£6 million out of the Treasury, which has gone to over 100 armed forces charities dealing with the unique challenges of this crisis. I am determined that we will realise this Government’s vision to make this the best country in the world to be a veteran. I would be delighted to meet my hon. Friend and find out what more we can do.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]]

I want to start by wishing the Minister and his wife a huge congratulations on the birth of their daughter, Audrey.

The Government’s ambition is to make the UK the best country in the world to be a veteran, and the Opposition obviously share that ambition, but for 10 and a half weeks, the telephone service of the Veterans UK helpline was closed. The Minister will no doubt say that there was an email service, but his own figures show that that email service saw an overall reduction of over 10,000 contacts on average per month between April and June this year compared with last year, proving that veterans were not emailing instead. What assessment has he made of the impact of the closure of the telephone service on those people who would normally have called the helpline?

[Johnny Mercer]

I thank the hon. Member for her kind comments about my daughter. She is right—the telephone service was briefly suspended while Veterans UK, like every other organisation in the country, tried to reconfigure its services, to ensure that we met the demand out there. We have helped over 13,000 veterans since 23 March. Per month, we make 470,000 pension and compensation scheme payments. I am still unaware—as I was six weeks ago, when I spoke from the Dispatch Box—of a single veteran whose urgent need has not been responded to, but if she is aware of any, I would be more than happy to meet her and find out what we can do better.