Child Support Agency

Debate between Sheryll Murray and Sheila Gilmore

Wednesday 11th July 2012 Westminster Hall

[Sheryll Murray]

I thank my hon. Friend for highlighting that important point. I would like a formal mechanism through which parents can share experiences and suggestions with the Government and the CSA. A kind of CSA users forum or a panel made up of non-resident parents and those with care could be initiated to feed back their experience regularly to Government. That would enable the CSA to improve its performance for parents with care and non-resident parents.

A major issue seems to be the CSA’s use of the deduction of earnings system. Non-resident parents complain that the CSA does not adequately monitor changes in their income or give them sufficient notice that a deduction of earnings is taking place. Deduction of earnings comes out of the non-resident parent’s pay before they see it, and the payroll department cannot make changes if anything is incorrect. Nothing can be done if an error has been made; the person paying the money has to claim it back and prove that errors were made, which can take years.

An absent father who lives in my constituency has never missed a payment. He was following the old rules, and then the departure was granted and he went on to the new rules. The CSA now says that he has arrears of £8,000, although he has never missed a payment. There appears to be a catalogue of errors, which are being investigated, including putting the wrong child’s name on correspondence, which causes unnecessary angst. The CSA is now taking £400 out of his wages per month for one child, which is ridiculously high. Because that money comes out of a deduction of earnings, the father has no say over the amount taken out—at one point, it increased considerably with no explanation. The situation has caused untold stress to him and his family, especially when the paperwork says that he should pay £42 a month.

Outstanding child maintenance arrears increased by almost £1 billion between December and March. If net weekly profit is over £100, £5 plus a percentage of weekly income in maintenance is payable. That may help to explain the complaint that non-resident parents often try to avoid paying child maintenance. The Government recognise that, and the Child Maintenance and Enforcement Commission has recommended a new scheme, which is at consultation stage. It would use HMRC-sourced gross annual income for the income child maintenance calculation. That method would reduce costs to business by £0.8 billion.

A major difficulty for the CSA occurs when the non-resident parent is self-employed. Self-employed status means that it is much more challenging to obtain accurate figures. Money cannot be taken at source or from a deduction of earnings. A case in my constituency has taken approximately 14 years. The parent with care is owed a considerable amount of money. The absent parent owns a number of properties, and a charge should be taken on his properties. Allegations have been made—I cannot confirm or deny them—that the absent parent has put his accounts into his partner’s name, so it appears as if he has no assets. I obviously do not know whether that is true, but it is clear that it is not a straightforward case.

[Sheila Gilmore]

The circumstances the hon. Lady describes are familiar to me, but would she not concede that such difficulties existed before the CSA and there would undoubtedly be difficulties whoever enforced decisions? Such cases were always hard to pursue, because people could do exactly as she describes.

[Sheryll Murray]

I accept what the hon. Lady says, but I am sure that we can do something with the system to ensure that there are not such anomalies and long-standing cases. It has been 14 years and there is still no conclusive result. The situation needs to be addressed.

I must express my concern that in such circumstances, the only option left open to parents with care is variation mechanisms, such as lifestyle inconsistency tribunals, and the Government have announced their intention to scrap them. If the last line of defence for parents with care is removed, what hope is there for justice to be done and for children to get the money they are owed? Some non-resident parents are engaged in practices that, if this were income tax and not child maintenance, would be seen as tax evasion. I urge the Government to think again and ensure that parents with care have adequate opportunities to appeal against obviously perverse CSA assessments.

In another constituency case, the absent parent lives in a caravan, which is not an official registered address. That completely throws the normal process off balance, because the CSA has to send out officials to identify the tenant. In that case, the non-resident parent denied their identity to the CSA and had to be photo-identified by the parent with care. That process has taken months. The CSA should be equipped to deal with unusual situations. The person concerned has asked for face-to-face meetings, but is being ignored. I have even visited the regional CSA centre with my caseworker to discuss long-standing cases—the regional manger of my centre was a classmate of mine from school.

The CSA costs the public £450 million, and a typical case costs the taxpayer £25,000. Reform is desperately needed, but we must be exceptionally careful because botched reforms by the previous Government cost almost £1 billion, left thousands of families in hardship and were deemed one of the greatest public sector disasters of recent times. I am glad that we have a Minister and a Government who understand that reform is necessary and a priority, and that we have learned the lessons from the previous Government’s time in office.