Personal Independence Payments (Wales)

Debate between Susan Elan Jones and Kevin Brennan

Wednesday 9th April 2014 Westminster Hall

[Susan Elan Jones (Clwyd South) (Lab)]

Diolch yn fawr, Mr Owen. It is a pleasure to serve under your chairmanship. I am pleased to have secured this debate on personal independence payments in Wales. It is an important debate for many of our constituents, including many of the most vulnerable, who are being failed by the system. I hope that hon. Members here today will share cases from their constituencies and that we will get some action from the Government.

I could, like other hon. Members, share with the House many accounts given to me by constituents of their experiences. I will begin with one told to me by a lady from Gwynfryn in my constituency, who was diagnosed with breast cancer on 22 August. After fighting through two rounds of surgery, and showing continued strength through chemotherapy, she approached me in January to see if there was any help that my staff and I could offer her. My constituent had applied for personal independence payments soon after her diagnosis. She knew she would be unfit to work and that she would need financial support through a difficult time. She received a response from Capita and waited her turn, hoping that the backlog would clear. My constituent is still not receiving PIP—or any financial support; and she is still undergoing chemotherapy.

Capita’s own information pack, given to applicants, states that assessments should be made within “approximately 28 days.” I think we can all agree that my constituent—like many other people in a similar position—has waited long enough. The Government have instituted a system in Wales that is meant to offer advice and assessment, and to provide support, but it is failing woefully. The absurd situation in my constituency is that Department for Work and Pensions staff are advising local people to get in touch with me to see whether I can help the process along with Capita. Government employees are advising my constituents to contact me, as their elected official, to put pressure on a body that was instituted by the Government and is paid for by taxpayers the length and breadth of the country.

Capita, of course, is an external body—a registered company that is independent in how it chooses to run itself. However, it is clearly failing to adhere to guidelines on processing dates and fulfilling contractual duties, and it is letting down those who desperately need support. That is not good enough. Dim digon da. The Tory-led Government decided to place Capita in charge of PIP assessments in Wales and allowed that system to be put in place without any serious pilot scheme. That cannot be right.

Last week, at our request, a senior representative of Capita met some Welsh Labour MPs. To our horror, in answer to our questions we were told that the company originally thought that assessments would take “around an hour”; in reality they take between two and two and a half hours. In the same meeting, again in answer to our questions, Members were told that Capita estimated it would need to assess 70% of applicants face to face. We were told that that figure is closer to 99%. How could those figures be so wrong? Where was that clarification from the Department for Work and Pensions before the contract—paid for by public money, I remind the House—was granted?

[Kevin Brennan (Cardiff West) (Lab)]

Like many other hon. Members I could cite cases to reinforce the point about MPs being used by the company to solve issues. Does my hon. Friend hope that the Minister will tear up the parts of his speech that may have been provided by officials about the general background to personal independence payments policy, and that he will focus instead on the failure of the past year, and the suffering that constituents have gone through because of that incompetence? He should explain what has happened and what will be done in future, and apologise to those constituents—who are often the most vulnerable—for the suffering inflicted on them.

[Susan Elan Jones]

I agree wholeheartedly with my hon. Friend.

The Minister may be heartened to hear me mention a previous Prime Minister, Baroness Thatcher, who used to say she believed we should run the national budget like a household budget. Leaving aside our views on the politics of the late Baroness, perhaps we can use that analogy here, to look at the scandal of the joint DWP and Capita mess that has been made with our money. We might imagine Capita as a firm of builders hired for a two-week job at an agreed daily rate, but which has already taken a month and is still nowhere near finishing. If I or many of my constituents had hired those builders, they would be out on their ear. What if Capita were a local charity, such as the type I used to manage before I became an MP: the local organisation that has to negotiate with a local authority or other body for a service level agreement? We can imagine the conversation: “We are not seeing the agreed number of clients; we are not getting things done on time,” and so on. If a small or medium-sized voluntary or community group, dealing with the council or another external body, was in that position, the agreement would be terminated.

Yet we are not talking about one household and an incompetent builder, or a small or medium-sized charity working with a council. We are talking about a failure, paid for by the tax-paying public and being subsidised massively on a multi-million pound basis. It is time that someone, somehow, somewhere—preferably the Government—carried the can for what has happened as the result of a deal between a private company and the Government, which is not working. Capita has not delivered on its contract with the Department for Work and Pensions. It has time and again displayed the fact that it is letting people down. At what point will the Government stand up, take notice of the constituents who are asking for help, and take action on an issue that is becoming more serious with every passing day?

In Penycae, another village in my constituency, a constituent suffers from terrible arthritis throughout her body, and is on lifelong medication as a result. Until last year, my constituent held a responsible, white-collar job. In June, her contract was terminated for reasons of medical capability. One would think that at that point she would receive support, but since she left her job in June she has been waiting on PIP. She has been waiting for Capita. She is completely unable to work and that has been confirmed by her GP and by hospital consultants. My constituent can provide personal reports, X-rays and supporting documents that make it crystal clear that she is entitled, in need and completely genuine; there is no doubt about it.

Why, then, is the system failing my constituent and so many others like her across Wales? The Government’s fact sheet on personal independence payments says:

“PIP is to help towards some of the extra costs arising from a health condition or disability.”

PIP, the replacement for disability living allowance put in place by the current Government, can be anything from £21 to £134 a week. It can be used to cover transport, care and all sorts of other costs that can be vital to those who are disabled or sick. By the Government’s own admission, PIP is support for people when they are unable to work because of a health condition or disability and need financial help. That is what the Government say PIP is, and that is what they claim Capita is providing.

The constituent I mentioned is still waiting for any kind of financial help. She is receiving no level of care from Capita or any other Government body. Since being forced to leave her job in June, she has been completely outside the system and is without any financial support. As a result, my constituent has lost her bank account and is experiencing the attention of debt recovery services. For Capita to tell someone like my constituent from Penycae that her case is in the queue, that a backlog is being experienced and that someone will “get to her when they can”—I believe those were the exact words—is absolutely not good enough. My constituent cannot wait another few months for money to come in. She needs it now. In fact, she has needed it since June, when she first applied. How many people can seriously be expected to live for nine or 10 months without any income? Yet that is what is happening in her case.