Asked by: Toby Perkins (Labour - Chesterfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many passports have been delivered since TNT became the delivery provider; and how many complaints have been received regarding their service.
Answered by Kevin Foster
The volume deliveries by the secure delivery provider for Her Majesty’s Passport Office in the UK includes both passports and supporting documents. The delivery of passports alone is not held in a reportable format.
From 1 March 2020 to 30 November 2021, 8,286,931 passports and supporting documents have been delivered under the current contract for UK secure delivery services. 1829 complaints, were received about these services within the same period, which represents 0.02% of the delivery volume.
Asked by: Toby Perkins (Labour - Chesterfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, whether officials in her Department have had discussions with representatives of TNT about complaints in respect of their passport delivery service.
Answered by Kevin Foster
Complaint information provides key insight to help identify and inform potential improvements to the services provided by Her Majesty’s Passport Office and its suppliers.
Complaints are therefore routinely discussed in the regular meetings held between HM Passport Office and FedEx (the parent company of TNT).
Asked by: Toby Perkins (Labour - Chesterfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what assessment she has made of trends in the level of complaints in respect of the delivery of passports since TNT became the delivery provider.
Answered by Kevin Foster
The percentage of complaints about UK deliveries of passports and supporting documents is 0.02% between January and November 2021.
This compares to 0.02% in 2019 which was the last full year prior to the commencement of the current contract.
Asked by: Toby Perkins (Labour - Chesterfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many investigations into police officers conducted by the Independent Office for Police Conduct have taken longer than 12 months from initial complaint to completion, by each police force area in each year from 2015 to date.
Answered by Kit Malthouse
The Home Office does not hold data on IOPC investigations. The Independent Office of Police Conduct will write to my hon. Friend and I will place a copy of the letter in the Library of the House.
Asked by: Toby Perkins (Labour - Chesterfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many complaints against police officers have been referred to the Independent Office for Police Conduct for investigation, by each police force in England and Wales in each year from 2015 to date.
Answered by Kit Malthouse
The Home Office does not hold data on IOPC investigations. The Independent Office of Police Conduct will write to my hon. Friend and I will place a copy of the letter in the Library of the House.