Driving Test Availability: South-east

Tom Gordon Excerpts

Wednesday 26th November 2025 Westminster Hall

[Tom Gordon (Harrogate and Knaresborough) (LD)]

As ever, it is a pleasure to serve under your chairship, Mrs Harris. I congratulate my hon. Friend the Member for Surrey Heath (Dr Pinkerton) on securing this important debate. The availability of driving tests is a subject of growing concern for families, young people and businesses in every constituency across the south-east and beyond.

We have heard many fantastic interventions from Members representing areas ranging from the highlands of Scotland, down into the south-west and beyond. For many young people, learning to drive is not a luxury; as we have heard, it is a key to independence. It is the ability to reach a job, attend education or training, support family members and participate in society.

I know this myself, having passed my test just before I turned 18. Fortunately, I passed first time with only a few minors. However, I lived in an area surrounded on three sides by North Yorkshire, so I had to cross the boundary into a different county to get to college. Rural public transport is poor, so driving really was necessary. Today, across the south-east and the whole country, that independence has been put on hold, limiting people’s opportunities. Driving test waiting times are at some of the highest levels in memory, and the effects are being felt deeply.

I will reinforce some of the points made by my hon. Friend about the impact of long driving test waits on individuals across the country. Although this debate focuses on the south-east, it is undeniably a national problem that affects all corners of our United Kingdom. Learners and instructors—from my constituency of Harrogate and Knaresborough, down to Cornwall, up to Cumbria and beyond—are all reporting the same patterns of delay, frustration and rising costs.

I recognise that the Department for Transport is committed to tackling the issue and that steps have been taken over the past year to bring the system back under control. Progress is welcome, but there are still real concerns about the timelines for implementing these changes, as well as about the unforeseen challenges arising from some of these decisions.

We know the Government will not meet their commitment to return test waiting times to seven weeks by the end of this year, as originally promised. In fact, they have not been able to commit to meeting the target even by next summer. That is unacceptable, and it leaves those waiting for tests with little reassurance that there will be real, meaningful improvement in the short-to-medium term. We need clarity for learner drivers, so can the Minister tell us when the target will be met?

Last year’s seven-point plan promised the recruitment of 450 new examiners, but a year later, we have seen a net gain of only about 40 examiners. That is a remarkable shortfall, so I would appreciate reassurance from the Minister about what additional steps will be taken to recruit and retain examiners. Recent retention payments are welcome, but it is a late intervention that does not address the structural issues of high staff turnover for test centre workers and examiners. We need a credible workforce strategy, not simply an emergency patch.

The redeployment of MoD examiners is also welcome; every extra pair of hands makes a difference. However, it will only provide about 6,000 additional tests in a system that needs to deliver about 2 million tests in any given year. Frankly, it is a drop in the ocean. It will not meaningfully shift the national average waiting time, which is over 22 weeks, with many test centres already booked out to the maximum booking limit of 24 weeks.

We have already heard much about the deeply unfair use of bots and third-party selling sites, which push up the price of tests. Let us be clear—such behaviour is entirely exploitative, undermines trust in the DVSA, and blocks genuine learners from accessing the transport they need to get around and have more opportunities.

Recently, the Government have promised action and tried to beat bots in the ticketing industry. If we can combat profiteering for concerts and theatre bookings, we must ensure that we are doing the same for a core public service, such as the provision of driving tests. There must be a clear and enforceable ban on the resale of test slots, combined with tools strong enough to prevent bots from hoovering up appointments. Unless this issue is confronted head on, every other reform risks being undermined.

A driving instructor in my constituency recently wrote to me describing the very real impact on her livelihood of long waits for tests. She is not in the south-east, but her experience mirrors those across the country. Students wait for months on end, blocks of lessons continue for far longer than necessary, and the financial pressure mounts for both learners and instructors.

Driving instructors have also raised some serious concerns about recent proposals to prevent them from selecting test slots for their students. Although I understand the reasoning, namely to prevent manipulation of the booking system, the proposals risk having the opposite effect. Instructors play a vital gatekeeping role; they ensure that learners only book a test when they are ready to take one and an instructor is available to accompany them. Removing instructors from the process would risk making more learners book prematurely and consequently failing their test, which would add further pressure to an already strained system. It also increases the likelihood of cancellations when instructors are unavailable because they were not part of the booking process.

The removal of a test swap function is another area of concern. Instructors often use this tool to correct honest mistakes or to allocate unused slots to other suitable learners. Removing it while bots remain rampant would simply give profiteers more opportunities. Until bots are under control, the Department should proceed cautiously in this regard.

[Peter Swallow]

Does the hon. Gentleman recognise that it is exactly that mechanism that bots rely on to operate and manipulate the system, which is exactly why the Government have announced closing it? They are doing so to stop the bots.

[Tom Gordon]

I recognise that that is part of the problem, but we need a comprehensive solution in the round that does not simply add to the backlog and the other pressures on the system, which I have outlined. I would be grateful to the hon. Gentleman if he could come up with any solutions: I am sure the Minister would be all ears.

I would be grateful if the Minister could outline what discussion he has had with instructors and professional bodies. Although the public consultations were rightly open to learners, there was concern that the voices of experienced instructors were overshadowed. Those professionals understand the system in a way that few others do. Their insight should be central to meaningful reform.

Rural areas also face additional pressures. Limiting learners to booking at only two test centres disproportionately affects learners in remote areas. For places such as north Yorkshire, where test centres are sparse and over- subscribed, those restrictions can make securing any driving test at all nearly impossible.

Rural test centres also experience greater disruption during severe weather. As we enter winter, the Department must now set out how it will prepare for and mitigate weather-related delays or cancellations, because otherwise the backlog will worsen further as we go into the depths of winter.

In conclusion, the Liberal Democrats are campaigning to ensure that, especially in rural areas, more test centres are allowed to close the black market for bots, so that they are rooted out. We also want to ensure that more tests are delivered by increasing the instructor workforce and offering greater flexibility in scheduling, including out-of-hours tests where appropriate. We also want to see a clear plan for how test centres will operate during bad weather, which is an issue of growing importance as our winters become more severe and unpredictable.

This issue is not just a procedural problem; it is a matter of fairness and opportunity. People’s lives have been held in suspension because of endless delays. Families are paying the price, rural communities are being left behind, and young people are being denied the independence they need to build their future. The Government must act with urgency, ambition and clarity. Learner drivers deserve nothing less.

--- Later in debate ---

[Simon Lightwood]

I hear what the right hon. Gentleman has said. I will leave no stone unturned when looking for solutions to drive down those test delays. Even with all the measures we have put in place—including the additional test allowance incentives for examiners, which resulted in 56,000 additional tests being conducted between June and October this year, when compared with the same period in 2024—we are still not able to keep up with the rising demand. Reducing waiting times remains our top priority and we will continue to do all we can.

I want to update right hon. and hon. Members on the measures announced by the Secretary of State for Transport to the Transport Committee on 12 November. They are based on the outcome of a major consultation—not rushed or knee-jerk as the Opposition said—that received more than 90,000 responses, and are designed to make the driving test booking system fairer and to stop learner drivers being exploited.

I acknowledge the stress experienced by those who feel the need to join the early morning website queues. There are more new booking slots available on Tuesday to Friday for those who choose not to or cannot book tests on Monday mornings, but there is more that we can do. That is why we are taking strong action against bots and third-party resellers. We will reform the booking system so that only learner drivers themselves will be able to book and manage their practical driving tests. The number of times that a learner can move or swap a test will be limited to two, and there will be a limit on the area that a test can be moved to once booked.

[Tom Gordon]

Will the Minister elaborate on whether there will be further input from driving instructors? Has there been an impact assessment of the effect that removing their ability to book tests will have on the system overall?