Business of the House

Tom Hayes Excerpts

Thursday 8th January 2026 Commons Chamber

[Sir Alan Campbell]

I certainly will join my hon. Friend. I congratulate her on lobbying for the bus service to be reinstated, which I understand from what she has said has happened. We need to congratulate her and everyone else who campaigned for that. The Government believe bus services are vital to local communities. I invite her to seek an Adjournment debate or a Backbench Business debate on bus services, where colleagues would be able to join her in appreciating the importance of those services and hear directly from Ministers.

[Tom Hayes (Bournemouth East) (Lab)]

Evri are the worst. My constituents faced misery over Christmas, with no customer service. In fact, customer service was provided only in the form of chatbots. I recently received a woeful reply after writing to Evri’s CEO. There are many excellent couriers, including Rodrigo, Martin and Tony in Bournemouth, and I thank them, but they are being let down by Evri. Does my right hon. Friend agree that when private parcel operators deliver appalling customer service without minimum standards, it is workers and customers who suffer, left shouting into the void? Can he advise me on how I can secure meaningful redress for my Bournemouth East constituents?

[Sir Alan Campbell]

I thought for a moment that my hon. Friend had been talking to my wife about the success or otherwise of Evri. The delivery practices exposed in a recent “Panorama” programme are simply unacceptable. The Government expect all parcel operators to meet their service requirements, protect customers and support retailers at the busiest time of the year. My hon. Friend is absolutely right to shine a light on this. I hope colleagues will continue to do so until Evri, or any other operator, improves its performance.