Asked by: Tom Morrison (Liberal Democrat - Cheadle)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department has made an assessment of the potential impact of trends in levels of (a) customer service and (b) phone call response times across Government departments on people seeking to engage with Government departments.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
Departmental contact lines are not managed or run centrally. Therefore, each department is responsible for their own contact line, as well as customer service and response times.