Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question
To ask the Minister for Women and Equalities, how many enquiries the Equality Advisory and Support Service has responded to in each of the last five years.
Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)
We do not routinely collect this information. The member may wish to ask EASS for it directly. However, it may be of interest for the Member to note that the EASS receives around 3,000 calls per month and has a stringent Key Performance Indicator that requires operators to answer 85% of all calls within 30 seconds. That target is routinely met. In a recent customer satisfaction survey nearly 90% of respondents were ‘Satisfied’ or higher with the service that they received.