Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what estimate she has made of the average time it takes for Action Fraud call centre operators to answer calls from the public; and what is Action Fraud's target time is for answering such calls.
Answered by Brandon Lewis
It has not proved possible to respond to the Hon Member in the time available before Prorogation.
Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what estimate she has made of the number of people employed by Action Fraud as (a) call centre operators, (b) investigators and (c) other staff.
Answered by Brandon Lewis
It has not proved possible to respond to the Hon Member in the time available before Prorogation.
Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud; and what steps she is taking to ensure Action Fraud has the resources necessary to investigate such cases.
Answered by Brandon Lewis
It has not proved possible to respond to the Hon Member in the time available before Prorogation.
Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent assessment she has made of the adequacy of Action Fraud's performance.
Answered by Brandon Lewis
It has not proved possible to respond to the Hon Member in the time available before Prorogation.
Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what criteria must reports submitted to Action Fraud meet in order to be investigated.
Answered by Brandon Lewis
291218: All reports submitted to Action Fraud are subject to risk assessments, which take into account the following:
291223: Action Fraud is working in conjunction with Victim Support in London to identify vulnerable victims and provide them with additional advice and support to stop them becoming repeat victims.
NFIB’s Project Recall alerts banks when reports of recent fraudulent transactions are made, which often results in payments being stopped or returned to the victim.
Action Fraud is the national reporting point for fraud and cyber crime. Since April 2013, it has taken reports of these crimes on behalf of all police forces in England and Wales. Once Action Fraud has received a crime report, that information is considered by the National Fraud Intelligence Bureau (NFIB). Where there is enough evidence available and a viable lead, actionable intelligence packages are created and sent to the appropriate police force to consider whether enforcement activity should take place. Neither Action Fraud nor the NFIB are investigatory agencies. It is still for local forces to consider enforcement activity. Both Action Fraud and the NFIB are run by the City of London Police, which is the national lead force for fraud.
Asked by: Vince Cable (Liberal Democrat - Twickenham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps she is taking to support fraud victims whose cases do not meet Action Fraud's criteria for investigation.
Answered by Brandon Lewis
291218: All reports submitted to Action Fraud are subject to risk assessments, which take into account the following:
291223: Action Fraud is working in conjunction with Victim Support in London to identify vulnerable victims and provide them with additional advice and support to stop them becoming repeat victims.
NFIB’s Project Recall alerts banks when reports of recent fraudulent transactions are made, which often results in payments being stopped or returned to the victim.
Action Fraud is the national reporting point for fraud and cyber crime. Since April 2013, it has taken reports of these crimes on behalf of all police forces in England and Wales. Once Action Fraud has received a crime report, that information is considered by the National Fraud Intelligence Bureau (NFIB). Where there is enough evidence available and a viable lead, actionable intelligence packages are created and sent to the appropriate police force to consider whether enforcement activity should take place. Neither Action Fraud nor the NFIB are investigatory agencies. It is still for local forces to consider enforcement activity. Both Action Fraud and the NFIB are run by the City of London Police, which is the national lead force for fraud.