Postal Services: Rural Areas

Warinder Juss Excerpts

Wednesday 4th February 2026 Westminster Hall

[Stuart Anderson (South Shropshire) (Con)]

I beg to move,

That this House has considered postal services in rural areas.

It is a pleasure to serve under your chairmanship, Mr Stringer. Residents of rural areas such as South Shropshire deserve access to good postal services, which keep families and friends connected, businesses alive and people informed. The cost of a first-class stamp has almost doubled since 2020, and is now £1.70 a stamp, but my constituents believe that they are paying more and getting less for their services. I will therefore approach the debate in two parts: post offices, which are vital to my towns and villages; and the delivery services of Royal Mail.

I will start with the Post Office, which is a vital part of the rural economy in South Shropshire. It provides a lifeline for many towns and villages. In some areas, the post office is the only shop for miles around and, increasingly, given banking closures, the only way to access cash. Post office services are available in branches such as Acton Burnell, Broseley, Alveley, Aston-on-Clun and Bishops Castle, as well as many more of my towns and villages. They play a central role in keeping rural communities connected.

Since the election, I am delighted to say that I have campaigned successfully against the planned closures of post office services in South Shropshire, including Clunton and Clunbury—beautiful areas.

[Warinder Juss (Wolverhampton West) (Lab)]

The hon. Gentleman will know my constituency well, because he was previously the MP there, and that it is a largely urban area including a city centre. Even my constituents, however, have had serious problems with bills and birthday cards not arriving, and hospital appointments being missed because of the post being late, while one constituent confirmed that his business has been affected adversely. I appreciate the hon. Gentleman’s speech and that rural areas have particular challenges, but does he agree that poor postal services are a nationwide issue affecting all communities, and that we need to address it as such?

[Stuart Anderson]

I look back fondly on the hon. Gentleman’s constituency, and I realise that this is a problem across the country. It is a nationwide issue, as he rightly pointed out.

I have also campaigned for the resumption of postal services in Cleobury Mortimer, which were closed in 2023, leaving the town without vital services. News on this front comes in no small part thanks to the efforts of a local resident, Ruth—I was delighted to meet her at an advice surgery recently. The efforts of Ruth and many others secured hundreds of signatures for a petition to keep the post office open in Cleobury. I am delighted to say that it was successful.

The post office network is relied on to fill the gaps left by bank closures. As many services shift online, the post office has served as a lifeline for residents in rural areas who are not able to use the internet to pay bills or to access cash. A post office is vital for our nation’s elderly, helping the 2.3 million without internet access to stay connected to their family and friends. I will also continue to campaign against bank closures, and I look for more banking hubs in areas such as Church Stretton, which has just lost its Yorkshire building society branch and could really do with a banking hub.

A few days ago, I was pleased to meet the residents group in Broseley. They wanted to discuss the changes that have happened to the post office on the High Street, which are concerning local residents. There have been a lot of changes, and the people of Broseley told me that they believe that the changes have had an impact not only on safety, in particular for elderly residents when withdrawing cash, but with a reduction in services, on the number of trained staff on the premises. I am asking the owners of Post Office to meet me and the Broseley residents to discuss that in more detail.

I want to point out to the Minister that I have concerns about the Government consultation on post offices, which could have unintended consequences. That open-ended consultation, which closed on 6 October 2025, could remove the minimum branch requirements and leave the size of the network up to the Post Office. The last Labour Government cut the number of post offices by 38%: 7,166 post offices were closed between 1997 and 2010—more than one every single day. I have already said that they are a lifeline for my constituency and many others. The Conservative-led Government then introduced a 11,500 minimum service requirement in 2010. Since then, the post office network has remained at roughly 11,500. Now that Labour is back, it looks like our post offices could be under threat again. The Government’s consultation could lead to half of Britain’s post offices closing, including 19 individual branches in South Shropshire. The proposed changes could remove the requirement for 95% of people in rural areas, such as South Shropshire, to live within three miles of a post office. The changes could also phase out part-time mobile outreach services, which are vital in my constituency. They typically make up 14% of the total network in the areas that they serve, although they are open on average only seven hours per week.