Driver and Vehicle Licensing Agency

Wendy Chamberlain Excerpts

Thursday 23rd April 2026 Commons Chamber

[Vikki Slade]

I thank my hon. Friend and constituency neighbour for his comments. I am afraid the DVLA is certainly in the top three worst departments, and I will come on to some specific cases shortly.

When constituents come to my office, they are frustrated but also really anxious. They have followed DVLA guidance by declaring their medical conditions, or they have reapplied for a licence after a temporary suspension, and then they wait, often for months, with no meaningful updates. The DVLA’s strategic priority is to drive up digital engagement, yet in practice the medical licensing system remains stubbornly analogue. The department does not routinely use email, it does not proactively chase missing documents, it does not provide status updates, and it still relies on posting medical questionnaires to GPs and consultants. Unless someone chases their MP, who then chases the DVLA and pushes the constituent to chase their clinician, cases simply stall. Applicants are left idling, with no sense of when or if the system will move them forward. This is not a functioning public service.

Let me give Members one example, which sadly is not unusual. Ellie submitted a medical questionnaire in March 2025 relating to possible epilepsy. Her symptoms stopped following B12 injections, and her consultant confirmed in writing that she was fit to drive. Six months later, she received a call from the DVLA, and she confirmed that there had been no further episodes. A month after that, her licence was revoked without her even being notified. She discovered that only in January 2026, when she happened to check her driving licence online.

When Ellie contacted the DVLA, she was told that her medical questionnaire was missing—one that had never been sent to her. After resubmitting the forms in February this year, she was informed that the original paperwork from last year could not be located. A full year after first engaging with the DVLA, her case is now classed as high priority after daily contact from her—sometimes 12 times in a day. No one should have to fight that hard to prove that they are safe to drive.

The underlying issue is simple: the DVLA is stuck in manual, while the rest of us are on automatic. Medical applications are processed strictly in date order, correspondence with clinicians happens by post, and returned documents then sit in another queue. This is a system designed around administrative convenience, not the human impact.

[Wendy Chamberlain (North East Fife) (LD)]

My hon. Friend is illustrating the challenges really well. I look forward to the Minister’s response, because I think, given the nods I have seen, that Government Members agree. I have a constituent—a councillor, in fact—who wants to be a driving instructor, and he has experienced the same delays. Does my hon. Friend agree that we want to hear an update from the Minister on the work to put those systems online so that they run parallel with everything else?

[Vikki Slade]

I have a taxi driver in my constituency who is stuck in a similar situation. This is not just about people who want to drive; it is about people who have to drive.

As our population is ageing, the scale of this challenge is growing. Last year alone, medical licence reviews increased by 16% to more than 850,000. The need to digitise this part of the system is not optional; it is urgent.

Some constituents are told not to worry, because they may be able to drive under section 88 of the Road Traffic Act 1988.