For the patient & family to be treated with dignity and respect in their own home

Provider should be CQC checked & cleared before providing any care

Appropriate care: Complex care needs requiring Healthcare not Homecare provision

No immediate withdrawal of care without proper consultation or a satisfactory replacement being agreed. Provider to follow own T&C's

No single carer when there is a statutory requirement for double-handled care

To meet statutory requirements for arrival times

To provide point of contact to reasonably discuss issues and to contact clients when problems arise

My late mother, Mrs Judith Lanceley received unacceptable care. Establishing a Care Charter in her name, to help others, as part of her legacy

Thank you for your support