Our request is to review: -quality of accommodation & food served -treatment by security personnel -customer service by provider(s) -conditions of hotel transfers -adherence to the government's rules of exercise -the amount charged for quarantine
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We acknowledge need for mandatory hotel quarantine but we believe current service is putting citizens and residents at risk mentally & financially.
People are returning home after taking care of their family in difficult times or from much awaited holidays and they don't deserve this prisoner-like treatment after paying such a hefty amount.
The experience of many travellers has been abysmal.