We want the Government to: 1. Improve passport tracking information so accurate, detailed and real-time information is available online for all passport applications. 2. Allow the option to fast-track any passport application (for a fee) for any reason.
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My recent experience of passport renewals has highlighted the need for the passport application system, and the tracking information provided to customers throughout the application process, to be overhauled.
There is a lack of communication in the system, which can cause a lot of stress. In addition, there is a lack of flexibility in the system for existing applications.