I would like the government to make it compulsory for all companies to offer paper bills for everyone when they turn 70, without charging for this service. At present, if you want physical paperwork you have to ask every company and some charge for this service.
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Currently, getting paper bills can be so time consuming for someone that they many simply do not try. But if had to be offered automatically at the age of 70, for free, this could help older people remain independent for as long as possible.
[My Dad is 94. He never got into computers or mobile technology. Mum is 80, has vascular dementia & did get into computers. She had all the access online.]
The problem with dementia & getting older nowadays is that all companies want everything online. Someone's ability to cope can change quickly.