Set up a Statutory Body for mediation purposes for customers of the motor industry as a board that would act as a medium between parties. We think the panel of the board should be vetted and required to actively communicate with complainants throughout the process.
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We think the National Conciliation Service has not accurately fulfilled this role and they provide an exceptionally bad service to the public.
We think we need a reliable statutory body instead, who would protect the customers and would genuinely step into the disputes.