Require every ICB to establish one self-referral mental-health hub per 250,000 population, open 10 am–10 pm with no ID checks. Staff hubs, including lived-experience practitioners, offering same-day peer triage, one-hour support, medication reviews, and bookings into therapy or crisis teams.
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People can endure weeks or months waiting for therapy, crisis support or medication review, worsening distress which can leading to preventable emergencies or hospital admissions. We believe zero-wait self-referral hubs with peer support and on-site medication reviews could provide immediate, trauma-informed care, reduce A&E pressures, and ensure safer, more effective treatment.