Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to improve patient experience of the NHS App.

The NHS App is at the forefront of a major digital transformation and will revolutionise access to healthcare by putting patients at the centre of a modern, personalised, and data-driven service. One of the key aims is to empower individuals with greater choice, transparency, and control over their care.

The NHS App is co-designed with patients from a wide range of background and needs, with 14,000 users involved in user research in 2025 alongside 42,000 survey completions. Our research teams also have a rule of always doing rounds of research with often excluded or disadvantaged groups. This is often facilitated by partners like the Royal National Institute of Blind People and Mencap who help us to involve the appropriate people.

The NHS App is already helping people manage their health more easily, whether that’s viewing records, booking appointments, ordering prescriptions, or accessing test results. In the past year alone, the app has sent over 181 million messages, supported over 32 million vaccination invites, and offered more than 16 million vaccination appointments, many in local pharmacies. These numbers show how the app is not just supporting care but actively shifting it closer to home.

By 2030, patients will be able to manage their care remotely, contribute to their health records, and navigate the system with confidence, driving better outcomes and a more integrated, responsive National Health Service.