Child Maintenance Service: Standards

(asked on 7th January 2026) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of staffing levels and caseload pressures within the Child Maintenance Service.


Answered by
Andrew Western Portrait
Andrew Western
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 16th January 2026

As more customers apply to the Child Maintenance Service (CMS) the demand for its service is increasing. To allow it to meet this demand and provide an efficient service, the CMS continuously reviews its resources and where to focus its efforts to get the greatest value for money and deliver the best service to customers.

The CMS reviews its overall resource supply and takes appropriate steps to ensure that staffing levels meet current demands. The service is currently resourced at a level appropriate to its operational demand, ensuring that support is directed to the teams and functions where it is most needed.

There is an ongoing recruitment campaign for 2026; this will ensure CMS continues to be resourced to meet current and future forecast demand.

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