Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to help ensure that Government-approved covid-19 testing providers deliver a high standard of service to customers.

All providers must complete a declaration stating that their testing services meet certain minimum standards. We monitor the performance of private providers, including delivery and testing services. This includes issues raised by the public, data submitted by the provider and reports from regulatory and oversight bodies where applicable.

Where the UK Health Security Agency becomes aware that a provider is no longer meeting the minimum standards or that its activities may be putting public safety at risk, the provider will be required to undertake remedial action. We reserve the right to remove a provider’s listing from GOV.UK in the interim whilst remedial action is being undertaken.