Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many and what proportion of jobseekers' interviews with work coaches lasted (a) 10 minutes or less, (b) 20 minutes or less and (c) more than 20 minutes, in the most recent 12 months for which data is available.

The information requested is in the table.

Notes

1. Legacy Benefits include Employment and Support Allowance, Jobseekers Allowance and Income Support.
2. Source of information for Legacy Benefits: Department for Work and Pensions Labour Market System (LMS).
3. Source of information for UC Live Service: Department for Work and Pensions Work Services Platform (WSP).
4. Activity associated with claimant interventions in UC Live Service areas is captured by Work Coaches to the Work Services Platform (WSP). Management information relating to the duration of interventions is not routinely collected. However, a data download on 09 October for the 12 months from October 2016 to Sep 2017 has produced both volumes and proportions of interviews that were recorded as “completed” within the parameters stated in the question.
5. The calculations for the proportions of Jobseekers interventions to Work Coaches are as follows:

5.1. Legacy Benefits

5.1.1. Interventions lasting 10 minutes or less (1,208,087) divided by total number of interventions (3,612,360) is 33%.

5.1.2. Interventions lasting 20 minutes or less (2,313,915) divided by total number of interventions (3,612,360) is 64%.

5.1.3. Interventions lasting more than 20 minutes (1,298,445) divided by total number of interventions (3,612,360) is 36%.

5.2. Universal Credit

5.2.1. Interventions lasting 10 minutes or less (2,262,870) divided by total number of interventions (5,762,954) is 39%.

5.2.2. Interventions lasting 20 minutes or less (3,578,995) divided by total number of interventions (5,762,954) is 62%.

5.2.3. Interventions lasting more than 20 minutes (2,183,959) divided by total number of interventions (5,762,954) is 38%.

6. The volume and proportion of interventions lasting 20 minutes or less will include those interventions lasting 10 minutes or less that form the response to part (a) of the question.
7. Information on the actual duration of interventions is not currently collated centrally for UC Full Service and to extract this information would incur disproportionate costs.
8. Please note that the data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.