Jobcentres: Interviews

(asked on 6th October 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance his Department has issued to Jobcentre Plus managers on setting time limits for jobseeker's interviews with work coaches.


Answered by
Damian Hinds Portrait
Damian Hinds
Minister of State (Education)
This question was answered on 16th October 2017

The timing and frequency of attendance at jobseeker’s interviews is at the discretion of the Work Coach, working with their line manager, and also determined by the individual circumstances of the claimant.

In order that interviews are monitored and the claimant journey tracked in the most effective way, managers follow a Quality Assurance framework with their work coaches.

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