Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the cold weather alert issued by UK Health Security Agency on 5 December 2022, whether his Department plans to issue advice to energy suppliers regarding payment of energy bills support scheme vouchers.

On 4 December, my Rt. Hon. Friend the Secretary of State wrote to all energy suppliers with customers on traditional prepayment meters, reiterating the importance of ensuring these customers receive their vouchers, have clear information about how to redeem them, and receive prompt service and accurate information from supplier call centres.

I met CEOs of suppliers on 7 December to press for significant improvements in their service to these customers. The requirements the Government places on suppliers are clear that they need to make every effort to reach all their customers and ensure a quality service.