Question to the Department for Transport:

To ask the Secretary of State for Transport, whether she plans to require train operators, including Northern, to begin recording instances of failed passenger assistance.

All train and station operators, including Northern, are required by their Accessible Travel Policies to monitor their performance in delivering assistance, including failures. The Office of Rail and Road publish annually the ‘Experience of Passenger Assist’ report which records the experiences of users of Passenger Assist, helping to monitor trends. The most recent report can be accessed at https://www.orr.gov.uk/sites/default/files/2025-07/2024-2025-experiences-of-passenger-assist-research-report.pdf