Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps the Department is taking to ensure that individuals who applied to purchase voluntary National Insurance contributions through the International Pensions Centre before the April 2025 deadline and experienced delays in their processing are not disadvantaged.

Telephony demand from individuals seeking to pay Voluntary National Insurance Contributions (VNICs) ahead of the 6^th April 2025 deadline was significant. In response, DWP provided routes for individuals to register their interest in paying VNICs. DWP introduced an online call-back form, a route for citizens to register their interest over the telephone and where possible, individuals were sent confirmation text messages.

Where individuals registered an interest to pay VNICs on or before the April 2025 deadline, the Department is honouring pre-deadline rates for all, even if the payment of VNICs is made after the deadline. Customers who are over State Pension age and who paid VNICs, will receive an increase to their State Pension.

For individuals living overseas (who are already over State Pension age), all DWP call-back requests were completed before the end of December 2025.

Customers who are over State Pension age and who paid VNICs based on pre-deadline rates, will receive an increase to their State Pension. The pre-deadline contribution rates required to purchase the relevant qualifying years will be honoured.