Question to the Home Office:

To ask the Secretary of State for the Home Department, how many complaints have been made against G4S in the last year on its service to asylum seekers.

The Home Office and our accommodation providers take complaints extremely seriously and have robust procedures in place to inspect, investigate and resolve when specific information is received. In the first instance, issues with Asylum Accommodation should be reported to the relevant Provider, for them to resolve. Where a Provider does not resolve a complaint satisfactorily, or the response is considered inadequate, then the complaint can be brought directly to UKVI, including via Migrant Help or another representative. Our records show that between October 2016 and October 2017 UKVI have received 68 complaints concerning G4S service to asylum seekers. These figures are based on local management information. This information has not been quality assured under National Statistics protocols, is subject to change and should be treated as provisional.