Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether she plans to update the Cash Access Policy Statement issued on 18 August 2023, in the context of the role of Banking Hubs and the provision of in-person services linked to current accounts.

Banking is changing, with many customers benefitting from the convenience and flexibility of managing their finances remotely. However, Government understands the importance of face-to-face banking to communities and is committed to supporting sufficient access for customers.

The Financial Services and Markets Act 2023 provides the Financial Conduct Authority (FCA) with responsibility and powers to seek to ensure reasonable provision of cash withdrawal and deposit facilities, including free facilities for personal current accounts. It also requires HMT to produce a Cash Access Policy Statement concerning cash deposit and withdrawal services, which the FCA must have regard to when designing its rules for access to cash. In line with its legal obligation to do so, HMT keeps the Cash Access policy statement under review.

Under the FCA’s rules, an assessment is triggered upon the closure or material alteration of a cash access facility or upon a community request. When carrying out a cash access assessment, LINK, the operator of the UK’s largest ATM network and designated operator of cash access co-ordination arrangements, takes into consideration a wide range of criteria, including those unique to each location. These include whether a bank branch remains, existing cash access points, population size and vulnerability, the number of shops in the area, and the practicality of travelling to nearby facilities, including public transport links, travel times, and local demographics. Where LINK determines that a community requires additional cash services, Cash Access UK (CAUK) will provide the appropriate shared solution, such as a deposit service or a banking hub, for cash users in that community.

In addition to traditional bank branches, the financial services industry is committed to rolling out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and more than 200 are already open. Government is working closely with industry on this commitment, including through regular ministerial engagement.

Banking hubs offer everyday counter services provided by Post Office staff, enabling people and businesses to withdraw and deposit cash, deposit cheques, pay bills and make balance enquiries. They also contain dedicated rooms where customers can see community bankers from their own bank to carry out wider banking services.

The Government continues to work with the banking industry to improve the breadth and availability of services available in banking hubs and I recently chaired a roundtable with banks, CAUK and UK Finance to discuss services provided in banking hubs. CAUK member banks have already made significant progress in bringing the services offered by community bankers in hubs closer to those available in a traditional bank branch. For example, over the past year, all original CAUK member banks have ensured that customers can use hub services even if they do not have access to a personal digital device, such as a mobile phone or tablet. A full list of services provided by each bank for both personal and business customers is publicly available to view via CAUK’s website.

The Government keeps the effectiveness of these arrangements under review through regular engagement with industry, LINK and the FCA to ensure they meet the needs of local communities.