Revenue and Customs: Telephone Services

(asked on 16th January 2026) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what estimate she has made of the length of time of a call to HMRC before it was answered.


Answered by
Dan Tomlinson Portrait
Dan Tomlinson
Exchequer Secretary (HM Treasury)
This question was answered on 26th January 2026

HMRC publishes its call waiting times on GOV.UK:

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

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