Question to the Department for Transport:

To ask the Secretary of State for Transport, which of the 14 recommendations made in the Ian Bynoe report on HS2 Ltd's complaints handling and community engagement of April 2016 have been implemented by HS2 Ltd.

HS2 Ltd is making good progress in implementing Ian Bynoe’s thirteen recommendations and his one suggestion. Of the thirteen recommendations, eleven have been addressed including the publishing of the updated Residents’ Charter in July 2017 and the Community Engagement Strategy in September 2017. There are two remaining recommendations which have already seen improvements and will be fully addressed by the end of December 2017.

Work is in train to implement the report’s suggestion, to establish a best practice advisory panel comprising practitioners who have dealt with comparable community engagement challenges to that of HS2. The terms of reference for the panel will be considered by HS2 Ltd by the end of the year.