Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what training frontline staff of his Department and its outsourced companies receive on talking appropriately with claimants who are suffering from post-traumatic stress disorder.

All Department for Work and Pensions staff working with customers complete training that prepares them for the role, including the skills they need to support and communicate with a diverse range of customers. Specific training is provided for different vulnerable groups, with guidance to signpost customers to relevant support, including for former members of the armed forces and people who have been the victim of abuse or domestic violence.

The Department shares its training with external providers.