Independent Case Examiner

(asked on 16th October 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, from what acceptance date the Independent Case Examiner's Office is allocating complaints to an investigation case manager.


Answered by
Caroline Dinenage Portrait
Caroline Dinenage
This question was answered on 20th October 2017

As at 18 October 2017, the Independent Case Examiner’s Office were allocating dedicated Investigation Case Managers:

  • Disability, Pensions, Working Age and Debt Management complaints that were accepted on or after 22 August 2016;
  • Providers complaints that were accepted on or after 22 August 2016;
  • Child Maintenance Group complaints that were accepted on of after 11 October 2016; and
  • WASPI complaints that were accepted on or after 16 March 2017.
Reticulating Splines