Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how many meetings Ministers in his department have had with CAPITA in regard to the administration of the civil service pension scheme.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The Civil Service Pension Scheme transferred to Capita on 1 December 2025 and is experiencing significant performance issues in delivering services to members.The delays facing some civil servants and pension scheme members in accessing their pensions is unacceptable.

Cabinet Office officials are meeting with Capita on a daily basis to progress the recovery plan, agree priority actions and review performance in order to move to the expected timelines and standards of service for all members as soon as possible. The Minister for the Cabinet Office also meets with the Capita CEO on a regular basis.