Question to the Department for Education:

To ask the Secretary of State for Education, when the Acting Chief Executive of the Student Loans Company Ltd will give a substantive reply to the complaint on behalf of Customer 67178459697 made by the hon. Member for Christchurch.

The Student Loans Company (SLC) has confirmed that its Acting Chief Executive wrote to the hon. Member for Christchurch on 31 October providing a substantive response to his complaint in line with published timescales.

The SLC has also confirmed that it wrote to the customer concerned on the same date confirming that, in line with its complaints procedure, their complaint has been escalated to Independent Assessor review stage