Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what progress she has made on the digitalisation of Government services.

In January, we published A roadmap for modern digital government, which brings together many of the most important digitisation initiatives across the public sector, including work to digitise key health services through the NHS App, expand Making Tax Digital, and develop a streamlined digital border and immigration system. Joining up public services is at the heart of this roadmap, which aims to make interactions with government simpler, faster, and more personal.

However, we have already made significant progress in expanding digital pathways and transforming public services.

Since its launch in July 2025, the GOV.UK app has been downloaded 360,000 times. Additionally, GOV.UK One Login is steadily growing: 15 million people have verified their identity, allowing them to access 122 government services, with more being added regularly. Through the GOV.UK Wallet, we’ve rolled out Digital Veteran Cards, providing nearly two million veterans with phone-based proof of status, and mobile driving licences are currently in development.

The government is also exploring ways to transform delivery with AI, such as through the Prime Minister’s AI Exemplars, a suite of AI-enabled tools used to save time and increase productivity by digitising processes across education, health, probation, and planning services.

Alongside the roadmap, we launched CustomerFirst, a new unit designed to drive end-to-end service transformation and improve the customer offering across government. It is already partnering with the DVLA, helping them to radically rethink how they handle millions of customer interactions each year across motoring services.