Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of consumer redress mechanisms for when installers do not engage with households following defective insulation installations.

The consumer can escalate issues to the installer’s certification body, and TrustMark provide access to a Dispute Resolution Ombudsman. All measures installed under our current schemes have a guarantee against which a claim can be made.

The Government recognises that the system of quality assurance and consumer redress that we inherited needs reform.

We will change the current, failed protections system to one that can command public confidence and consult this year on options for bringing the oversight of energy efficiency and microgeneration installations for government schemes under closer government control and on the role of the Warm Homes Agency.