Valuation Office Agency: Standards

(asked on 14th November 2017) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, if he will place in the Library any information his Department holds on the performance indicators for individual valuation offices in the UK.


Answered by
Mel Stride Portrait
Mel Stride
Secretary of State for Work and Pensions
This question was answered on 20th November 2017

The Valuation Office Agency (VOA) measures performance on an organisation-wide basis, not on an office-by-office basis. Operational work is dealt with across the network of offices, so, for example, a case involving a property in one part of the country could be primarily handled in another part.

Measures of performance, such as those related to timeliness and clearing business rates appeals, are listed in the VOA annual report.

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