Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many claimants have received a compensation payment from HM Revenue and Customs as a result of an actual financial loss caused by the actions of Concentrix during its contract in relation to the tax credits system.

HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had paid a total of £18,035 in payments for costs, actual financial loss or reimbursement due to actions taken by Concentrix during the course of its contract.

HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had made 1,271 payments for costs, actual financial loss or reimbursement due to action taken by Concentrix during the course of its contract.