Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many hours of job-specific training (a) journal managers and (b) work coaches working on universal credit receive prior to commencing work as a qualified journal manager or work coach.

Department for Work and Pensions staff moving into a case manager role delivering Universal Credit Full Service receive a minimum of 90 hours of job-specific training. New staff joining the Department in this role undertake a minimum of 143 hours of learning. Work coaches also receive a minimum of 90 hours of training before they start working on Universal Credit, and new staff taking up this role go through at least 178 hours of job-specific learning. In all cases, the Department ensures staff are given sufficient on-the-job training to consolidate what they have learnt.