Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will conduct a review of the process for applying for leave to remain in the UK to improve it for applicants.

UK Visas and Immigration (UKVI) is committed to continuous improvement in the service it gives to applicants. Current initiatives include greater use of online applications and payments and the development of new digital services. Further opportunities to improve the service for example, working more closely with sponsors (employers and educational institutions) to provide support to customers are under consideration. In April 2015 UKVI as a whole achieved the Customer Service Excellence accreditation which is testament to its focus and progress in this area.